FAQ

At Majestic Luxury Spa and Salon, we value our clients and strive to enhance your experience with exclusive benefits through our loyalty programs and tiered memberships. Here’s how you can enjoy added value during your visits

At Majestic Luxury Spa and Salon, we value our clients and strive to enhance your experience with exclusive benefits through our loyalty programs and tiered memberships. enjoy added value during your visits

Our loyalty card rewards our frequent customers for their continued patronage. 

Earn Points: With every service you receive or product you purchase, you earn points that can be accumulated over time. Every point brings you closer to exciting rewards.Redeem Rewards: Points can be redeemed for discounts on future services, complimentary treatments, or special offers on products. The more you visit, the more you save!

We do everything to ensure our products reach you at the high standard that our customers expect and that we have become renowned for but if for any reason we didn’t meet your expectations please reach out to us within 30 days with proof of purchase we will only be too happy deal with your enquiry by refund or exchange.

We recommend a patch test before using any Product. Our products are dermatologically tested and made to ensure safety but we cannot guarantee this to be true of any other brands for this reason we discourage mixing our products with other brands.

We accept all major credit cards, PayPal, Amazon Pay, Google Pay, and Shop Pay as forms of payment

Yes! We offer worldwide shipping, so you can get your products no matter where you are in the world. We strive to provide prompt and reliable delivery of our products to ensure that your beauty routine is never disrupted.

Melanated skin often struggles with razor bumps and ingrown hairs, particularly due to curly hair texture and frequent shaving. Studies show that curly hair is 50 times more likely than straight hair to become ingrown. As hair curls back into skin, they can cause irritation and the body responds by producing collagen, AKA razor bumps or keloids.

To minimize these issues, follow proper shaving techniques, including using a sharp, clean razor and shaving in the direction of hair growth. Consider using pre-shave oils or gels to soften hair and reduce friction during shaving. After shaving, apply soothing products containing ingredients like witch hazel, or tea tree oil to calm irritation and prevent ingrown hairs. Ingrown hair treatments should include ingredients like glycolic acid, salicylic acid, willow bark, and niacinamide.

Addressing concerns regarding darkened skin in intimate areas like inner thighs, armpits, and private areas are very common.  Incorporating targeted skincare solutions into your routine can help. Opt for gentle exfoliating using products containing ingredients such as alpha hydroxy acids (AHAs) or salicylic acid to remove dead skin cells and promote cell turnover, which can gradually lighten darkened areas. Additionally, consider using brightening creams or serums enriched with potent ingredients like vitamin C, licorice extract, or niacinamide to even out skin tone and reduce pigmentation. Regular moisturizing with hydrating creams or oils can also help maintain skin health and prevent further darkening. However, it's crucial to practice caution and choose products specifically formulated for sensitive areas to avoid irritation or adverse reactions.

Building an effective skincare routine tailored to black skin involves understanding your specific needs and concerns. Start with a gentle cleanser to remove impurities without stripping the skin's natural oils. Follow with targeted treatments such as serums or essences to address concerns like hyperpigmentation or acne. Finally, moisturize with a hydrating cream and always finish with sunscreen during the day to protect against sun damage and premature aging.

Moisturizing is essential for maintaining healthy, hydrated skin, especially for individuals with black skin prone to dryness. Look for moisturizersenriched with hydrating ingredients like hyaluronic acid, shea butter, or glycerin to replenish moisture levels and prevent dry, ashy skin. Opt for non-comedogenic formulas to avoid clogging pores and choose products specifically formulated for your skin type, fortunately all our products are intensely moisturising. 

Hyperpigmentation, characterized by dark spots or patches, is a common concern for individuals with melanated skin. To effectively combat this issue, incorporate skincare products containing potent ingredients such as vitamin C Niacinamide, licorice root extract, and kojic acid into your routine. These ingredients help lighten dark spots and even out skin tone over time. Notably, Licorice extract also inhibits the enzyme responsible for melanin production. Additionally, consistent use of sunscreen with SPF 30 or higher is crucial to prevent further pigmentation and protect your skin from harmful UV rays.The good news is All our products are SPF 50 inclusive and formulated to combat hyperpigmentation.

We offer a wide range of services including luxury spa treatments, massages, facials, body treatments, manicures, pedicures, and hair services. Visit our Services page for a complete list.

Appointments can be easily booked online through our website, by calling us directly, or by visiting our salon. We recommend booking in advance to secure your preferred time.

Yes, we offer membership and loyalty programs. our loyalty card provides exclusive discounts and benefits. Check our Membership page for more information.

members have access to complimentary, crèche, 6 hand service, reception drinks, shoe shine and car wash services, before and after photos, just let us know at booking and we’ll have it arranged at your behest your royal highness.

Yes, we have convenient parking available for our clients. Please refer to our Location page for specific details.

We are open Monday to Saturday from 9 AM to 9PM and Sunday from 10 AM to 5 PM. Please check our website for any holiday hours or special events.

Yes, we offer gift cards that can be purchased online or in-store. They make a perfect gift for any occasion!

  • Yes, we take pride in offering a selection of products formulated without animal-derived ingredients that are;
  • paraben free
  • cruelty-free   
  • Gluten free. 
  • Recyclable.
  • Refillable.
  •  Non-comedogenic. 

Our team can provide more information on the products used during your treatments.

We offer a range of products, including options specifically formulated for sensitive skin. Please inform us of any allergies or sensitivities during your consultation so we can tailor our services to your needs.

During your first visit, you will receive a thorough consultation to discuss your needs and preferences. Our team will guide you through the process and ensure you feel comfortable and relaxed.

Yes, you can request a specific therapist or stylist when booking your appointment. We strive to accommodate your preferences whenever possible.

We require a 24-hour notice for cancellations or rescheduling. Cancellations made within this timeframe may incur a fee. Please refer to our Cancellation Policy section for more details.

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